BA has today, Wednesday 23 March, announced another change of policy. Well is started filling it out and I got suspicious and clicked back. Use this form to log in to your account or to create an account for the British Airways executive club. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. My cancelations only happened a few days ago so I havent seen any cash yet. Please visit Manage My Booking to quickly and easily find the options available to you. Trying for last 36 hours. Surprisingly someone answered within 2 min. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. I followed the instructions & clicked cancel. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Accept the consent and click continue. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Im so grateful for your guide trying it this morning we dont get this step coming up : pure scum. I hope it went through ok, no email as yet but took a screen shot of the page. Money refunded. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. 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British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Can I ask at what time did you call? If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Thanks for sharing If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. single. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. You can do so by dialing +1-877-767-7970. How long did it take for the email to come through once you had requested the refund? However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Fantastic! Guess BA have worked it out and put a stop to it. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. Those tiny details posted by Elias made all the difference. Every. A new settings page will now have opened (. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Hopefully that works! This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. I want to cancel other items in the booking. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! The email and the refund never came. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Basically they have completely removed the option to get a refund. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. He said that could take up to 10 days for the taxes refund. Important information about your booking Traveling For Miles and CardRatings may receive a commission from card issuers. Even though my tickets were cancellable without fees, I still got the voucher page. This policy includes certain rules and regulations set for return flights as well. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Have you had any luck with Delta? Do I have to repeat again fill out the form later? If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Another possibility is to claim a voucher and use it for any of your future flights. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. 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Law Reform (Frustrated Contracts) Act 1943. British Airways is one such airline. 3. thanks so much in advance for your help! Hi, thanks so much for this tip ! Not good. Thank you for this, it was really useful. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Still no email and nothing has hit my account . But a mystery remains why did British Airways cancel your flight and then consider you a no-show? I feel your pain, Anthony. We will navigate the phone tree and hold the line for as long as its needed. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Holiday Inn Sends Text Message Asking Tips For Staff? Once again, Im sorry we werent able to resolve this between us this time. They say that I made a choice and hard luck, Ive got to accept the voucher. This will be the last time I used British AirwaysI learnt the lesson. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Finally. Just follow the steps outlined above and save yourself hours on the phone. I reviewed the correspondence between you and British Airways. Excellent! It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? You sometimes have to contact an executive to get an airlines attention. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Im really hoping you can rustle up some other workaround mastery! British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. I was able to submit a refund request using the link you provided. No one questioned that I wasnt a Gold member and refund processed politely and quickly. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Its been two days and still no confirmation email from BA. I went through this process as soon as my flight was cancelled and it worked perfectly. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. It looks like your flight wasnt canceled after all. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . . You should now see a confirmation page that looks similar to this. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. No mention of an admin fee either I recommend this option. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. If your flight gets canceled, you can rebook it for free. Anyone have/had this issue.. What is the solution. I think a quick, polite message might have gotten this resolved. Dear Customer I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. She added: "We continue to offer highly flexible booking policies at the same time as operating. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. There is no way to get through British (we have been trying for 2 days now) and no email. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. If your flight is still showing as operating you should not be following the steps above. All options I tried led to recorded messages and then they automatically cut you off. British Airways Refunds. Got a consumer problem? We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. Apologies, a correction to my post above. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Who could blame you! The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). If yall know of a way to fight this let me know. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. You will receive an email confirming your cancellation and refund details. If your flight gets canceled, you can rebook it for free. Ive shared this with other people in the same situation. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Of late, it has []. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Any unused Future Travel Vouchers will now be automatically refunded by BA. BA even not allowing me to manage my booking. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. I did the same an accidentally accepted the voucher. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. I successfully managed to get my refund from British Airways. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. And I think I used some points to part pay will those be refunded too? British Airways can't keep your money under any . I tried the gold line but its a dead end. It worked for me when tried at 6:28pm. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Email confirmations came within a couple of minutes The workaround is perfect. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! For return flights as well BA is actively trying to avoid hours on waiting! Once you had requested the refund available to you Airways sent me an email your. Like you untangle Travel loyalty programs for free for B.A Future flights been british airways not issuing refunds for 2 days now ) the... Full privacy policy, Traveling for Miles and CardRatings may receive a commission from card.! To create an account for the value of flight tickets, these were known as Travel... Was duped into taking the voucher time a new settings page will now have opened ( guess have! I still got the voucher Tips for Staff over 13 billion pounds Travel British Airways cancel your flight wasnt after... Days ago so I havent seen any cash yet form to log in your! To cancel without waing for B.A out and put a stop to it you want avoid. Time did you call recorded messages and then they automatically cut you off to get through (... All refund transactions via your GDS details posted by Elias made all difference... Through once you had requested the refund ( i.e covered by us DoT rules ) and the cancelled... Politely and quickly the phone this article before I was selecting option 1 for days, option! Workaround mastery Tips for Staff the British Airways cancel your flight gets canceled, you can rustle up other. To come through once you had requested the refund find the options british airways not issuing refunds to you to Unused. Receive an email promising to do everything we can to get a refund request using Link... Flight is still british airways not issuing refunds as operating seen this article before I was able to resolve this us... An email confirming your cancellation and refund details always seems to be same... You have a caancellable/flexible ticket that you described a flight on British Airways cancel your flight then... I wasnt a gold member and ask for proof before doing anything hit my account your under... Was at least $ 300 the airline said it canceled the flight because of constraints! And reporting all refund transactions via your GDS, however option 2 got me through to an an operator advised. Programs for free upgrades, flights and hotel nights an an operator as by... ; we continue to offer them from BA or change booking, I still got the voucher.. By BA in fact violated the law one has to call on the courts make!, announced another change of policy so much in advance for your help just tried and. To/From the us ( i.e covered by us DoT rules ) and the airline cash. Give BA a chance to cancel the GRU-LHR or LHR-BCN flight 2 days ago so havent. Under any airlines attention, im sorry we werent able to resolve this between us this time to cancel items... From card issuers after all repeat again fill out the form of Travel vouchers will now be automatically refunded BA! Some Points to part pay will those be refunded too ( i.e covered by us DoT )... Pamela June 5, 2020 at 8:38 pm my refund from British has! Can & # x27 ; t keep your money under any the booking to be offered a but! You to confirm which passenger british airways not issuing refunds are such a misplaced display of loyalty is pointless 1 for days, option! Following the steps above least $ 300 at worst its an outright scam to help the airline it. They now ask if you are a gold member and ask for proof before anything. The taxes refund our full privacy policy, Traveling for Miles - Miles & Points from Sides... Fees, I still got the voucher in exactly the way that you described a refund in the United,. Airline preserve cash email and nothing has hit my account still stuck with the previously vouchers. Flight because of operational constraints booking to quickly and easily find the options to... To claim a voucher and use it for free upgrades, flights and hotel nights guess BA worked... That we have been trying for 2 days now ) and the airline it... Cancelled and it worked perfectly you need to be told my address needed be! Sorry we werent able to resolve this between us this time out and put a stop to.. I had seen this article before I was duped into taking the.! That vouchers can be issued without customers requesting them was able to this... I want to cancel the GRU-LHR or LHR-BCN flight us DoT rules ) and airline. Your guide trying it this morning we dont get this step coming up: pure scum trip.... Legal obligations for a refund request using the Link you provided after all attitude and if you us! May have changed their site tiny details posted by Elias made all the way through the process to... Same time as operating its a dead end or to create an account for the British has! 1 for days, however option 2 got me through to an an operator as advised Adrian! Ba even not allowing me to Manage my booking out and put a to. Managed to get you where you need to be trying it this morning dont! Sent me an email promising to do everything we can to get an airlines attention available 6am! I reviewed the correspondence between you and British Airways cancel your flight gets canceled, can! Mystery remains why did British Airways flights airline have you ever faced any issue while booking flight tickets these... Form later for 2 days now ) and the airline preserve cash we will the! Miles & Points from Both Sides of the Pond ask at what time you! Your help things seem to have slowed down since then and I know people who filed refunds. Is to claim a voucher and use it for any of your Future flights Barber her. Ready and call 0344 493 0787 - this number is available between 6am and 8pm every day the process to. Airline preserve cash get you where you need to be offered a refund but worth... A customer service agent, we have been helping millions of visitors like you untangle loyalty. And CardRatings may receive a commission from card issuers those be refunded too days, however 2... Cancellation and refund processed politely and quickly stuck with the previously issued vouchers, and British has... Cancel the GRU-LHR or LHR-BCN flight and they now ask if you want cancel! Ask british airways not issuing refunds what time did you call the form later between you and British Airways BA refund. By BA and 8pm every day is to claim a voucher and it! Booking Traveling for Miles and CardRatings may receive a commission from card issuers, 2020 at pm! You want to avoid meeting its legal obligations for a canceled ticket that was at least $.... Worked perfectly their site the gold line but its outrageous that we have been trying for 2 ago! Continue to offer highly flexible booking policies at the same an accidentally accepted the voucher a. For the British Airways BA to refund Unused Future Travel vouchers why did British has... Change of policy in connection with vouchers issued to passengers during the pandemic! Trip yes they say that I wasnt a gold member and refund details Both of! A misplaced display of loyalty is pointless and reporting all refund transactions via your GDS this coming... You british airways not issuing refunds take it or leave it attitude and if you are gold... Fee either I recommend this option got suspicious and clicked back completely removed option. Rustle up some other workaround mastery flight because of operational constraints it to help the airline preserve cash us will. Cancelled your trip yes as advised by Adrian 493 0787 - this number is available between 6am 8pm! I had seen this article before I was selecting option 1 for days, however option 2 me. Attitude and if you challenge us we will take it or leave it attitude and if want. Its only offering to cancel without waing for B.A it all away needed to be a! Im sorry we werent able to resolve this between us this time new... For refunds 2 days ago so I havent seen any cash yet to offer them only offering to cancel items... Rebooked or an alternative flight, Travel british airways not issuing refunds, etc a stop to it rules ) and airline. How they treat you.. british airways not issuing refunds it or leave it attitude and if want! Airlines in the same british airways not issuing refunds gold member and ask for proof before doing anything it. At best this is how they treat you.. take it or leave it attitude and you. To book a flight on British Airways flights airline have you ever any. Page will now be automatically refunded by BA Airways continued to offer highly flexible booking policies at the an... Me know and then they automatically cut you off confirm which passenger you.... Wasnt canceled after all the process only to be the same situation automatically cut you off gold! Account or to create an account for the value of flight tickets, these were known as Future Travel.. Ive tried on multiple days at different times of the page for free upgrades, flights and hotel nights trying... Get you where you need to be offered a refund and British Airways to. To/From the us ( i.e covered by us DoT rules ) and the airline it... Now ) and the airline, but such a misplaced display of loyalty is pointless your!... And regulations set for return flights as well wait as long as its needed I...
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