If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. When it comes to paying for your trip, you have a few options. This means it is operated at the discretion of the management, both in bedrooms and public areas. What can I do if I have dietary requirements? We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. Maximum of one discount per booking not combinable with any other offer/discount. Refresh the Offers will require a minimum stay and apply to a particular day/days of the week. When free child places sell out, the current child price will apply. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. You should follow, easyJet holidays customers can add their flight to the. Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. Locally sourced drinks:drinks included are generally only locally produced brands. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. If youre still having issues, please contact our team who will be able to re-send your documents to you. Intercom: Best Chatbot for Customization. You can book a huge range of exciting tours and activities through our partner Musement. What does an all-inclusive holiday include? If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. You can find out more information on our delayed, damaged or lost luggage page. Will I have to pay any additional fees to use the hotels facilities? If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. Booking conditions apply. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . There are many different types of chatbots, but all of them operate much the same way. Some bars and restaurants may also not be free of charge. Well aim to respond to your complaint within 28 days. If you have any questions about You can apply for a GHIC on the NHS website. For more information about the passport requirements for your destination, please refer to the government website. I want to cancel for a cash refund is this possible? Save up to 100 is based on 1 adult and 2 children travelling on the same booking. With flights, luggage, hotel, transfers, food and drink all included in one unbeatable price! Some hotels may charge for access to the Wi-Fi network or impose usage limits. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. Giving them a call on +44 191 750 4022 Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. For most questions or queries, your friendly hotel reception team will be able to help. How will I receive my holiday documents and booking reference? Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. IAG, which Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. The Best Chatbots of 2023. 2. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Yes! To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. Tourist taxes may apply when staying in some cities or countries. you will be required to follow local health authority rules. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. To make a payment, simplylogin to your accountand view your booking. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Interactive Dashboards To If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! You can choose the amount of credit youd like to apply from your existing balance. Thats a promise. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Our easyJet Chatbot is now available on easyJet.com . You'll find this on your confirmation email and other emails you've received from us. I'm having difficulty using your website on Internet Explorer, why is this? Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. We've created the following video to guide you through finding and using your easyJet holidays credit. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. Can I use my easyJet holidays credit towards a flight only deal? You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Can I add any extra bags or sports luggage? On To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). In all cases, outdoor sports and facilities are subject to weather conditions. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Their online chat is also Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. How do I apply for EC261 compensation related to flight disruption? If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. The price shown includes a reduction equivalent to one or more free nights stay. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. We want you to be confident that your holiday is right for you. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. If your return flight is cancelled while you're on holiday, please try not to worry. If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. I booked my holidayon or later than 1st November 2022. I've added incorrect contact details when making my booking - how can I fix this? As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. Subject totheBest Price Guarantee Terms & Conditions. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. 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